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Who Are We?
Transformationists.  
Our multi-discipline syndicate of experts are uniquely qualified to tackle the  difficult aspects of creating real value through transformation. 
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WE SHARE THE UPSIDE
As part of FGS’s commitment to giving back, we are a proud member of The Upside Foundation of Canada. The Upside Foundation provides a platform to donate equity so that we can share our upside with our community. We have pledged 50% of our donation to Tech for Sick Kids. FGS is also an avid supporter of PCMH helping families and caregivers of children and youth with mental health needs to get the support they need. 
OUR TEAM 
CHIEF OPERATING OFFICER

TYLER ANDERSON

Implementing innovation strategies, Tyler has helped a number of Canada’s largest companies transform. Most notably, Tyler has spearheaded and grown multiple concepts across Canada, and has brought that rich experience in innovation as the Chief Operating Officer at FGS. In collaboration with clients, Tyler has led numerous projects through from ideation to commercialization, that have grown to help deliver significant value to innovation clients and their customers. Tyler is also a Business Model Canvas and Value Proposition design expert. Tyler holds a degree in Finance from Dalhousie University and certificates in Finance and Accounting from Grenoble École de Management, and Entrepreneurship from Norman Newman Centre for Entrepreneurship. 

Phone:+1 (613) 854 6949

Innovation Lead

SURINDERJIT BHATTI

Surinderjit brings in a vast FinTech experience ranging from venture capital industry to financial innovation lab. In her previous role, she launched an online lending platform for a major financial institution in India. She has also worked as a Senior FinTech Research Analyst, tracking financial technology startups around the world. She holds a Bachelors and a Masters degree in Commerce from University of Delhi, India. At present, she is pursuing her second masters degree in Innovation and Entrepreneurship from Smith School of Business at Queen’s University.
Special Operations

GARY BRITTON

Gary is in charge of special projects as well as keeping the office running in harmony with nature and making employee candy appear (and disappear). Gary has a background in sales and marketing and was a stay at home dad, so he is a nurturer and can quote Chaucer and Elvis. He is passionate about the FGS innovation process and showing corporate incumbents how to buy in-to the process.

 
Chief Executive Officer

SUE BRITTON

As CEO & Founder of FGS, Sue is passionate about working with all sizes of companies in FinTech to help them accelerate growth and innovate new business techniques. Sue was Head of Innovation for D+H (now Finastra), SVP and GM of a startup business unit she created for Broadridge that grew to $40 Million in revenue in 24 months, and has spent 25 years in various corporate executive positions and new startup roles.

 
Research Analyst

RACHEL CORVINELLI

As an Analyst, Rachel is dedicated to providing support to the FinTech Growth Syndicate team. Through her role, she has had the opportunity to engage with a number of FinTech startups and incumbents and has contributed to the upkeep of FinTech databases for both FGS and respective clients. Rachel is a graduate from Queen’s University and has recently been admitted to a Graduate program at Schulich School of Business at York University.
Creative Director

STEVEN DEMELO

Steve studied illustration and design at Sheridan College. Steve’s background focuses on providing clients with up-to-date marketing tactics, coordinating with multi-faceted designers to execute tailored digital and print media campaigns, as well as providing professional design and marketing services to proprietors and industry leaders. Combining his agency and consulting experience, he has serviced a wide range of private and public sector clients across a global network. Sectors that he has designed and executed strategies for include; pharmaceuticals, infrastructure, financial services, energy, broadcasting, transportation, health care, post-secondary, government and municipal.

FINANCE INTERN

SPENCER GILES

Spencer is our intern and a student at the University of Toronto. He is involved in multiple projects assisting different teams wherever he can, including building out our database. He is a team player who is driven to provide the best product and experience possible to the client.
Human Resources Partner

JUANITA GLEDHILL

Juanita holds an Honours B.A. in English and Political Science from McMaster University, Certification in Human Resources Management from Mohawk College and received her CHRP designation in January 2004 and her CHRL designation in 2014. Juanita is the recipient of the Queen’s Golden Jubilee Medal (2002) for community service. In February 2004, Juanita was awarded the Ross A. Hennigar Memorial Award by the Human Resources Professional Association, in recognition of her academic, career and community service achievements in the field of Human Resources. Her experience includes operational and executive leadership in public sector organizations, Information Technology firms, and community social and health services.
DIRECTOR, FINTECH ECOSYSTEM ENGAGEMENT

KATE GRANT

Kate is passionate about technology, entrepreneurship and showcasing Canada as a leader in innovation. Kate has successfully worked within the North American tech ecosystem for 10-years in roles relating to innovation, community growth and building early to growth stage companies.

UX LEAD

CLAIRE HAMILTON

Claire is a UX designer who is passionate about solving complex problems and improving lives through good design. She is a graduate of the UWaterloo Systems Design Engineering program and has seen a lot after six internships at six different companies in Canada and the US. If there’s one thing she’s learned it’s that knowing and designing for the user is the most important thing for a successful product no matter what industry or size of company you are. She is looking forward to applying all her experience and passion to the world of FinTech.
Sr. Research Analyst

PIERRE JOYAL

Pierre Joyal is a knowledge and information management consultant with extensive expertise in taxonomy, classification, pre/post coordinated indexing, electronic record/document management, planning and evaluation, and e-business applications, leveraging more than 25 years of experience gained while working in various roles at the Canadian House of Commons. Through his consulting practice Pierre has worked with industry leaders in financial services, energy, charitable organizations, and publishers. Pierre holds a post graduate degree in knowledge management from the Robert Gordon University Aberdeen Business School and undergraduate degrees in Project Management and Social Sciences from the University of Ottawa. Pierre is fluent in French and English.
DIRECTOR, CLIENT ENGAGEMENT AND STRATEGIC INITIATIVES

JÉRÔME MALAISE

Jérôme brings a wealth of experience in product management, business development and investment advisory acquired within a leading bank & wealth management firm and FinTech start-ups in France, Belgium, and the UK. As a Product Management and Business Development Lead he was instrumental in co-launching TrackInsight, a Digital ETF selection platform, and helping them to raise EUR 2.5 million in equity as part of their Series A funding round. Jérôme is a CFA charter holder and holds a BBA and an MSc in Finance from EDHEC Business School in France.
Innovation Lead

SAM MENARD

A driven consumer technology digital executive with 15+ years experience in both Canadian and international roles. As Head of the Apple App Store, the world’s largest apps marketplace, he was responsible for the launch and team build covering 90 emerging markets with 3B+ potential customers, in the process gaining global experience working with hundreds of exciting startups and large enterprise organizations. Living overseas gave him the opportunity to build and lead diverse teams in multiple countries, including the UAE and Russia. As a leader he brings years of experience in strategic planning and execution, along with product and business development. When not working, he coaches his 2 girls in hockey as well as playing himself, and tries to keep up with his training plan in his Runkeeper app.
EXTERNAL RELATIONS MANAGER

AINSLEY MURRAY

Ainsley brings six years of marketing communications, project management and public relations experience to the FGS team. She has Honours Bachelor of Arts from the University of Toronto with a Specialist in Human Geography, and a post-graduate certificate in Corporate Communications and Public Relations from Centennial College. 

Marketing Manager

FRUZAN NIJRABI

Fruzan’s international experience includes digital marketing, FinTech market research and innovation. She is dedicated to building a stronger Canadian FinTech ecosystem through innovation, entrepreneurship, diversity, and inclusion. Having lived in Russia, China, and the US, she developed a good perception of different cultures and learned to speak multiple languages. Fruzan has an MSc in Innovation Management and Entrepreneurship from the University of Manchester, UK and a BCom (Honours) Degree in Marketing from York University, Canada.
Finance Manager

TRACY PLOURDE

Tracy brings her broad range of accounting skills and experience to the FGS team. She obtained a BA at Wilfrid Laurier University, earned her CGA designation and is currently a member of the Institute of Chartered Accountants of Ontario. Tracy started her career in public practice, specializing in small-to-medium business clients. From there, she moved on to private industry in the roles of controller and manager of finance. Tracy brings more than 15 years of accounting experience and expertise to her work at FGS.
UI/UX Analyst

KRISHAN PUVITHARAN

Krishan is an UX designer and researcher who has a passion for innovation. By putting the user first, Krishan helps designs customer experiences that are based on user testing and validation. He plans to use his knowledge and skills to help the innovation process at FGS and provide great services to customers.
VP, Innovation & Growth

CAROL RICHARDSON

For Carol, it’s all about the customer. As a customer experience practitioner, Carol works with companies of all sizes, across various industries, to achieve customer-driven growth and bottom line success. She is recognized for her ability to align company goals with customer needs to uncover hidden insights to develop and deliver impactful customer programs that promote customer retention, value delivered, and loyalty. Carol held leadership roles spanning the customer lifecycle for industry leaders such as Adobe, SAP, Irdeto, Finastra as well as some of the most innovative technology start-ups. 

Innovation Lead

RYAN WILSON

Ryan brings 20 years of digital innovation experience, from the early.com days in the 90’s launching portals and digital customer experiences for a number of Canadian media conglomerates, to living through the app frenzy at the turn of the millennium creating both native and hybrid apps. Having worked in banking, brokerage and personal finance as well as the pension world Ryan has a diverse FI background and has been a signifiant driving force for a number of organizations. Most recently driving innovation at Canada’s first co-creation innovation lab for the future of insurance.
DIRECTOR, DATA AND ANALYTICS

JOHN MASCHKE

John is a technology business analytics consultant and leader, with over 20 years experience leveraging BI environments to create insightful analytics, visually strong dashboards, and enhanced reporting capabilities. To John communication and data literacy are just as important as the tools and technology, and he is a passionate specialist within all of these areas. He is excited to see how new technology and data can enable organizations to truly transform and disrupt, allowing for quick pivots and new business revenue streams that were never thought possible.
CLIENT DELIVERY MANAGER

HENNI TERNESS

Henni comes to FGS with more than 15 years of Project and Operations Management in Marketing Agencies spanning a variety of clients, projects, team types and sizes and has executed award-winning digital and multi-channel campaigns and products across a broad range of industries. She loves picking apart workflows to optimize existing and establish new processes, define operational systems, best practices and digging into all things nerdy that lead to effective work. You’ve got a business machine, Henni will find the oil for it. When she is not delivering projects or processes for FGS, she will analyze dance steps, best ways to intrepidly see the world, mix unlikely social circles and volunteers to organize less business-y endeavours.
INDUSTRY BEST PANEL 
We give our clients exclusive and direct access to some of the most accomplished professionals in a broad range of fields. Our panel is composed of long-time industry leaders, thinkers, and innovators who have all carved their own unique paths to success. 
INSURANCE, PENSION, & FINANCIAL ADVICE EXPERT

SIMON CHAN

Simon is currently President BAL Consulting, a boutique consulting firm which corporations and start ups with innovation and strategy. He was most recently the Assistant Vice President, Strategic Initiatives for Manulife Financial where he was responsible for strategic planning and development for the Insurance and Investment businesses as well as leading the digital solutions, advisor experience and regulatory and public affairs teams.

He has worked in the financial services industry for 20 years and has a diverse background in banking, investment management, and group pension/benefits where he has held a variety of senior positions in strategy, product, business development, operations, and project management.

Simon holds a Masters of Business Administration from Wilfrid Laurier University is a CFP (Certified Financial Planner) and PMP (Project Management Professional). Simon is currently involved in a number of roles in the Kitchener Waterloo tech ecosystem which includes acting as a corporate engagement specialist at the Accelerator Centre and a leadership coach at Communitech.

COMMUNICATIONS STRATEGIST / TROUBLESHOOTER

JACQUI D’EON

Jacqui is sought out for her ability to grasp the subtle and broader implications of a situation through listening and insightful probing. She gets to the core of issues and identifies the most impactful solutions, all with a sense of humour. Before starting JAd’E Communications, she was the Chief Communications Officer for Deloitte Canada for 10 years and enjoyed a 20-year career with P&G. She is a registered professional engineer, is accredited with the International Association of Business Communicators and was honoured with the designation, Master Communicator, in 2008.

 
Creative Marketing Expert

SAMANTHA DENHAM

Lightbulb Marketing is led by industry-veteran Samantha Denham. With over two decades of marketing communications expertise in the financial services, she brings a keenly analytical and strategic view to all that she does. She has deep expertise in all facets of marketing communications from strategic planning to tactical execution. Deep expertise in business development, writing, sales engagement, product launches and overall project execution in the financial services industries globally (Canada, US, UK, Germany and Hong Kong). She began her career in Hong Kong, with clients such as Credit Suisse Private Banking, learning about the unique needs of the Asian financial services industry and Chinese investors. She then moved to Toronto, Canada, where she broadened her knowledge by working for a variety of companies, gaining in-depth understanding of the unique marketing and communication needs of large organizations, boutique companies and start-ups.“Results are what matter,” says Samantha. “Creating award-winning marketing material is all very well but if it doesn’t bring the sales results that our clients need, it’s irrelevant. Here at Lightbulb, we start with strategy first – ensuring everything we do is infused with a holistic viewpoint that encompasses our clients overall vision and objectives.”
EXPERIENCED SALES & MARKETING LEADER

GARY FEARNALL

Veteran in penetrating new markets, launching new products and partnering with vendors and customers. Gary brings deep experience in leading the launch of disruptive digital initiatives in the finance, media and entertainment industries. Recognized for continually exceeding goals, as well as establishing, and implementing the business vision. Over 20 years experience in digital including social media, ecommerce, mobile and online lending. Gary is proud to have worked for many wonderful companies including LinkedIn, Rogers, Bell Media, Cineplex and OnDeck Capital. He currently serves on a volunteer basis with the Canadian Lending Association and the Canadian Professional Sales Association.

BRAND ENGINEER

PHILIPPE GARNEAU

Philippe’s work, is launching and stewarding disruptive brands. Philippe co-brand-engineered the first ING DIRECT on the planet and creative directed the brand for over 13 years in Canada and in the U.S. He positioned, named and launched Intact Insurance, Canada’s largest home and auto insurer as well as Borrowell.com. Other brands Philippe has helped engineer include FundThrough, Zag Bank, Veriday, Horizn, finn.ai., D+H, Portage and the Canadian fintech awards.

VP, Strategy & Operations

JEFF HINDLE

Prior to joining FGS, Jeff was Managing Director of the FinTech cluster at MaRS Discovery District where he led MaRS through the fastest growth cycle in its 10 year history. Jeff’s 25 years of leadership experience spans three startups and five Fortune 100 firms in the communications, technology and financial service industries. His management responsibilities have crossed 30 countries, covering marketing, segment management, product development, information security, application development, manufacturing, service delivery and strategic planning.

VP, Innovation & Growth

LINA ISMAIL

Lina has spent her career working with fintech companies in Canada and Europe defining the vision and strategic direction through product innovation, marketing and cultural transformation.  Lina has propelled the growth of the business and enabled the development of solutions that have transcended the status quo. She believes that by challenging boundaries and broadening perspectives, you are able to harness the full potential and talents of people, which in turn will help achieve the best possible solutions.
DIGITAL BANKING & CREDIT CARD EXPERT

SCOTT LAPSTRA

Scott is recognized as an innovative Digital Banking and Credit Card Executive offering extensive Financial Services experience for nearly 20 years. He has expertise in launching and managing credit card and digital payments businesses with a bottom-line focus and a track record of establishing and growing new ventures. Scott built and launched Tangerine Bank’s credit card business in 2015, prior to that was Head of Strategy & Emerging Payments for MasterCard.

Head of Social

JAY PALTER

Jay is a digital business strategist, specializing in the strategic use of social influencer networks to build online visibility and enhance brand reputations in B2B settings. He works with businesses and individuals by helping practice professionals, executives and owners to cultivate productive business relationships with established influencers in their industry.

His business experience spans over two decades, during which he has held a variety of leadership positions in financial services, software development and marketing.

Jay is a sought-after public speaker at industry conferences and events. He is a columnist in a variety of publications, including Advisor.ca and The Globe and Mail, on the topic of social networking strategies for business professionals. He also publishes an annual list of top Fintech influencers that is widely respected as the most authoritative in the industry, along with a wide variety of other sector-specific influencer lists.

 
FINTECH FINANCIAL SERVICES EXPERT

CHRIS WHYTE

Chris Whyte is a strategic, visionary leader who communicates goals clearly and defines a winning strategy that translates to positive business outcomes.

Chris’ implementation approach encompasses keen business awareness and a winning strategy that gains momentum through talent recruitment and executive leadership; he crosses the finish line with his accountability to the strategic and financial outcomes of the organisation.

Great focus on results. Very ethical, a communicator, who takes a balanced approach. Knows and acts on the fact that people make the business.
PROJECT PORTFOLIO DELIVERY EXPERT

ANDREAS ZAPLETAL

Andreas is a project portfolio delivery expert across multiple industries. Andreas helps get the most out of your team while translating ideas into reality and delivering on your organization’s vision and strategy.

Andreas brings best practices in agile and traditional delivery to organizations, including delivery of solutions at scale.  He has worked with small startups to some of the most recognized institutions, such as Royal Bank of Canada, Bank of Montreal, Scotiabank, Transamerica Life, Aegon, and The Loyalty Group (Air Miles).”

LETS CONNECT
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