Who is FGS?

We are a team of innovators, designers, advisors, and researchers, who are focused on solving customer problems for Financial Institutions.

OUR APPROACH

We believe
in customer experience.

We work with Financial Institutions and established companies across Canada. Our team has the ability to fill the gaps you have, in order to position your team for success. As your innovation partner you can lean on us, as we are more agile than traditional consulting firms. We focus on helping you solve the biggest challenges, and work with you to create "impossible" products and services.

With FGS, its not about the project we are working on. Its about building trust, and enabling your long-term success. We become a part of your team, and share our skills every step of the way!

WHAT WE BELIEVE

We believe in partnering & building with FinTechs.

We started FGS by helping startups build relationships with incumbents. Why? We believe strong innovation involves strategic partnerships. We enable partnerships with companies looking to innovate with visionary startups and entrepreneurs, that allows you to build fast, and validate your products and services.

OUR TEAM = YOUR TEAM

We believe in community. Your innovation is only as powerful as the team behind it.

With FGS, its not about the final project or service. We focus on building a community and enabling you to achieve long-term success. We become a part of your team, and will share our
skills with you every step of the way!

Tyler Anderson

CHIEF OPERATING OFFICER

Tyler Anderson

Implementing innovation strategies, Tyler has helped a number of Canada’s largest companies transform. Most notably, Tyler has spearheaded and grown multiple concepts across Canada, and has brought that rich experience in innovation as the Chief Operating Officer at FGS. In collaboration with clients, Tyler has led numerous projects through from ideation to commercialization, that have grown to help deliver significant value to innovation clients and their customers. Tyler is also a Business Model Canvas and Value Proposition design expert. Tyler holds a degree in Finance from Dalhousie University and certificates in Finance and Accounting from Grenoble École de Management, and Entrepreneurship from Norman Newman Centre for Entrepreneurship.

Surinderjit Bhatti

DIRECTOR OF INNOVATION

Surinderjit Bhatti

Surinderjit brings a vast experience in FinTech ranging from work in venture capital to financial innovation lab. In her previous role, she launched an online lending platform for a major financial institution in India. She has also worked as a Senior FinTech Research Analyst, tracking financial technology startups around the world. She holds a Bachelors and a Masters degree in Commerce from University of Delhi, India. At present, she is pursuing her second masters degree from Smith School of Business at Queen’s University.

Gary Britton

SPECIAL OPERATIONS

Gary Britton

Gary is in charge of special projects as well as keeping the office running in harmony with nature and making employee candy appear (and disappear). Gary has a background in sales and marketing and was a stay at home dad, so he is a nurturer and can quote Chaucer and Elvis. He is passionate about the FGS innovation process and showing corporate incumbents how to buy in-to the process.

Sue Britton

CHIEF EXECUTIVE OFFICER

Sue Britton

As CEO & Founder of FGS, Sue is passionate about working with all sizes of companies in FinTech to help them accelerate growth and innovate new business techniques. Sue was Head of Innovation for D+H (now Finastra), SVP and GM of a startup business unit she created for Broadridge that grew to $40 Million in revenue in 24 months, and has spent 25 years in various corporate executive positions and new startup roles.

Rachel Corvinelli

MARKETING COMMUNICATIONS MANAGER

Rachel Corvinelli

As the Marketing Communications Manager, Rachel is dedicated to providing support to the FinTech Growth Syndicate team. Through her role, she has had the opportunity to engage with a number of FinTech startups and incumbents and has helped innovators position themselves for success. Rachel is a graduate from Queen’s University and has recently received a Master of Marketing from the Schulich School of Business at York University.

Steven Demelo

CREATIVE DIRECTOR

Steven Demelo

Steve studied illustration and design at Sheridan College. Steve’s background focuses on providing clients with up-to-date marketing tactics, coordinating with multi-faceted designers to execute tailored digital and print media campaigns, as well as providing professional design and marketing services to proprietors and industry leaders. Combining his agency and consulting experience, he has serviced a wide range of private and public sector clients across a global network. Sectors that he has designed and executed strategies for include; pharmaceuticals, infrastructure, financial services, energy, broadcasting, transportation, health care, post-secondary, government and municipal.

Spencer Giles

INNOVATION ANALYST

Spencer Giles

Spencer enriches FGS with his strategic thinking, business acumen, and knowledge of corporate innovation. As an Innovation Analyst, he has worked on projects spanning digital transformation, retail strategy, payments technology, and FinTech to name a few. He is well versed in value proposition design and business model development, and is always looking for new ways to solve problems and create new opportunities in the ecosystem.

Juanita Gledhill

HUMAN RESOURCES PARTNER

Juanita Gledhill

Juanita holds an Honours B.A. in English and Political Science from McMaster University, Certification in Human Resources Management from Mohawk College and received her CHRP designation in January 2004 and her CHRL designation in 2014. Juanita is the recipient of the Queen’s Golden Jubilee Medal (2002) for community service. In February 2004, Juanita was awarded the Ross A. Hennigar Memorial Award by the Human Resources Professional Association, in recognition of her academic, career and community service achievements in the field of Human Resources. Her experience includes operational and executive leadership in public sector organizations, Information Technology firms, and community social and health services.

Kate Grant

DIRECTOR, FINTECH ECOSYSTEM ENGAGEMENT

Kate Grant

Kate is passionate about technology, entrepreneurship and showcasing Canada as a leader in innovation. Kate has successfully worked within the North American tech ecosystem for 10-years in roles relating to innovation, community growth and building early to growth stage companies.

Ishita Guptan

Research Analyst

Ishita Guptan

Ishita has a multi-sectoral career within the FinTech ecosystem and brings significant expertise in monitoring industry trends, conducting competitor analysis, and synthesizing strategic insights.

Claire Hamilton

UX LEAD

Claire Hamilton

Claire is a UX designer who is passionate about solving complex problems and improving lives through good design. She is a graduate of the UWaterloo Systems Design Engineering program and has seen a lot after six internships at six different companies in Canada and the US. If there’s one thing she’s learned it’s that knowing and designing for the user is the most important thing for a successful product no matter what industry or size of company you are. She is looking forward to applying all her experience and passion to the world of FinTech.

John Maschke

DIRECTOR, DATA AND ANALYTICS

John Maschke

John is a technology business analytics consultant and leader, with over 20 years experience leveraging BI environments to create insightful analytics, visually strong dashboards, and enhanced reporting capabilities. To John communication and data literacy are just as important as the tools and technology, and he is a passionate specialist within all of these areas. He is excited to see how new technology and data can enable organizations to truly transform and disrupt, allowing for quick pivots and new business revenue streams that were never thought possible.

Ainsley Murray

EXTERNAL RELATIONS MANAGER

Ainsley Murray

Ainsley brings six years of marketing communications, project management and public relations experience to the FGS team. She has Honours Bachelor of Arts from the University of Toronto with a Specialist in Human Geography, and a post-graduate certificate in Corporate Communications and Public Relations from Centennial College. 

Fruzan Nijrabi

MARKETING MANAGER

Fruzan Nijrabi

Fruzan’s international experience includes digital marketing, FinTech market research and innovation. She is dedicated to building a stronger Canadian FinTech ecosystem through innovation, entrepreneurship, diversity, and inclusion. Having lived in Russia, China, and the US, she developed a good perception of different cultures and learned to speak multiple languages. Fruzan has an MSc in Innovation Management and Entrepreneurship from the University of Manchester, UK and a BCom (Honours) Degree in Marketing from York University, Canada.

Tracy Plourde

FINANCE MANAGER

Tracy Plourde

Tracy brings her broad range of accounting skills and experience to the FGS team. She obtained a BA at Wilfrid Laurier University, earned her CGA designation and is currently a member of the Institute of Chartered Accountants of Ontario. Tracy started her career in public practice, specializing in small-to-medium business clients. From there, she moved on to private industry in the roles of controller and manager of finance. Tracy brings more than 15 years of accounting experience and expertise to her work at FGS.

Krishan Puvitharan

UI/UX ANALYST

Krishan Puvitharan

Krishan is an UX designer and researcher who has a passion for innovation. By putting the user first, Krishan helps designs customer experiences that are based on user testing and validation. He plans to use his knowledge and skills to help the innovation process at FGS and provide great services to customers.

Carol Richardson

VP, INNOVATION & GROWTH

Carol Richardson

For Carol, it’s all about the customer. As a customer experience practitioner, Carol works with companies of all sizes, across various industries, to achieve customer-driven growth and bottom line success. She is recognized for her ability to align company goals with customer needs to uncover hidden insights to develop and deliver impactful customer programs that promote customer retention, value delivered, and loyalty. Carol held leadership roles spanning the customer lifecycle for industry leaders such as Adobe, SAP, Irdeto, Finastra as well as some of the most innovative technology start-ups.

Henni Terness

CLIENT DELIVERY MANAGER

Henni Terness

Henni comes to FGS with more than 15 years of Project and Operations Management in Marketing Agencies spanning a variety of clients, projects, team types and sizes and has executed award-winning digital and multi-channel campaigns and products across a broad range of industries. She loves picking apart workflows to optimize existing and establish new processes, define operational systems, best practices and digging into all things nerdy that lead to effective work. You’ve got a business machine, Henni will find the oil for it. When she is not delivering projects or processes for FGS, she will analyze dance steps, best ways to intrepidly see the world, mix unlikely social circles and volunteers to organize less business-y endeavours.

Dani Yepes

JUNIOR DESIGNER

Dani Yepes

Dani moved from Bogotá, Colombia to start her career in graphic design in Canada. After working several years in the field, she decided to pursue the Interdisciplinary Design Strategy masters program where she learned the value of collaboration, how to effectively use research methods, design thinking tools and strategies. She believes that working at FGS has given her the opportunity to explore the world of FinTech and innovation, figure out new ways to use design as a tool to engage users, and effectively communicate content.

Gone ≠ Forever

We’re proud of our FGS student alumni.

Below are some of the brightest minds that we have had the pleasure of working with.

Anna Chow_FinTech Growth Syndicate

Anna Chow

CO-OP UX Designer

University of Waterloo

Adar Kahiri_FinTech Growth Syndicate

Adar Kahiri

Research Intern

The Knowledge Society (TKS)

Paige Smith_FinTech Growth Syndicate

Paige Smith

Design Intern

University of Waterloo

Keven Zhu_FinTech Growth Syndicate

Keven Zhu

Development Intern

Western University

Jeffrey Chen_FinTech Growth Syndicate

Jeffrey Chen

Full-stack Developer Intern

Western University